Privacy Policy

1. Information We Collect

Depending on your interaction with us, we may collect:

• Contact information: Your name, email address, telephone number, and billing address.
• Booking information: Your selected tour, departure date, number of guests, guest names, and special requests.
• Payment information: Transaction references, payment status, and information needed to administer payments or refunds.
• Safety information: Emergency contact details, signed waivers, parental consent, and relevant accessibility, dietary, allergy, or medical information you choose to provide.
• Communications: Enquiries, messages, feedback, and correspondence through our website, email, telephone, WhatsApp, or social media.
• Website information: IP address, browser and device information, pages visited, and cookies or similar technologies where used.

Please provide only the personal information necessary for your booking or enquiry.

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and manage bookings.
• Process payments, cancellations, and refunds.
• Send confirmations, departure instructions, and service updates.
• Prepare passenger manifests and support guest safety.
• Accommodate relevant requests and administer waivers.
• Maintain business records, prevent fraud, and resolve disputes.
• Improve our website and services.
• Meet applicable legal, accounting, insurance, and regulatory obligations.

Where required, we obtain consent before using information for optional purposes, including promotional communications. Booking a tour does not automatically subscribe you to marketing.

3. Payments

Payments are handled through the payment providers made available during booking. These providers process payment information under their own privacy policies.

Please do not send full card details, security codes, or online banking passwords through email, WhatsApp, or social media.

4. When We Share Information

We may share information where reasonably necessary with:

• Authorized staff and crew responsible for your booking and safety.
• Booking platforms, payment processors, website hosting providers, and other service providers supporting our operations.
• Tour partners or suppliers fulfilling services you request.
• Professional advisers, insurers, emergency responders, or relevant authorities where necessary.
• Other parties where disclosure is required by law or authorized by you.

We limit disclosure to information needed for the relevant purpose. We do not sell your personal information.

5. Cookies and Third-Party Websites

Our website and integrated booking services may use cookies to support functionality, remember preferences, and understand website use.

Where optional analytics or advertising cookies are used, we will provide information and obtain consent where required. You can also manage cookies through your browser settings, although disabling some cookies may affect booking functions.

Third-party websites, booking platforms, payment services, and social media services have their own privacy policies. Please review those policies when using their services.

6. Information Processed Outside The Bahamas

Some service providers may store or process information outside The Bahamas. Where this occurs, we take reasonable steps to ensure appropriate protection and meet applicable requirements for international transfers.

7. Data Security and Retention

We use reasonable technical and organizational safeguards to protect personal information and restrict access to people who need it for their duties. No electronic system or transmission method is completely secure.

We retain information only for as long as needed for the purpose for which it was collected, including applicable recordkeeping obligations, safety matters, insurance claims, and disputes. Information is then securely deleted or anonymized where appropriate.

8. Children and Group Bookings

Bookings involving children must be made by an adult. A parent or legal guardian must provide any required consent and waiver for a child.

If you provide information about other guests, please ensure that you are authorized to do so and make this policy available to them.

9. Photographs and Videos

Where we wish to use identifiable photographs or videos of guests for promotional purposes, we will seek appropriate permission. Permission for promotional use is optional and separate from participation in a tour.

For children, permission must be provided by a parent or legal guardian.

10. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, or deletion where appropriate. You may also withdraw consent for optional processing and unsubscribe from promotional communications.

Withdrawal does not affect processing already lawfully carried out. Some records may need to be retained to meet legal obligations or resolve claims.

We may request reasonable proof of identity before acting on a privacy request. You may also raise a concern with the Office of the Data Protection Commissioner in The Bahamas.

11. Changes to This Policy

We may revise this policy to reflect changes in our services, systems, or legal requirements. Any revised policy will be published on our website with the date of revision. Where required, we will provide additional notice of significant changes.

12. Contact Us

For privacy questions or requests, email info@1oceancharters.com with “Privacy Request” in the subject line.